Terms and Conditions
Return Policy:
1. Satisfaction Guarantee:
We are committed to providing you with high-quality monk fruit sweetener. If you are not satisfied with your purchase for any reason, please contact our customer service team within 14 days of receiving your order, and we will work to address your concerns.
2. Eligibility for Returns:
To be eligible for a return, the monk fruit sweetener must be unused, unopened, and in its original packaging. Please ensure that the product is in the same condition as when you received it. We cannot accept returns for opened or partially used items due to food safety regulations.
3. Return Process:
To initiate a return, please get in touch with our customer service team at hello@pureoriginfoods.ca. We will guide you through the return process and provide you with the necessary instructions. Please do not send back any items without first contacting us.
4. Return Shipping:
The customer is responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Please note that we cannot be held responsible for any lost or damaged items during the return shipping process.
5. Refund or Exchange:
Once we receive and inspect the returned monk fruit sweetener, we will process your refund or exchange. If you are eligible for a refund, it will be issued to the original payment method used for the purchase. If you prefer an exchange, we will ship the requested item to you upon receiving the returned product. Refunds on returned items will be given on the cost of the product. All postage costs are the responsibility of the buyer.
6. Non-Returnable Items:
For health and safety reasons, we cannot accept returns or provide refunds for opened or partially used monk fruit sweeteners. Additionally, any items that are not in their original condition or are damaged due to customer negligence may not be eligible for a refund or exchange.
7. Damaged or Defective Items:
In the unlikely event that you receive damaged or defective monk fruit sweetener, please contact us within 14 days of receiving your order. We may request photo evidence of the issue to assess the situation. We will then work with you to arrange a refund, exchange, or replacement, depending on your preference and product availability.
Shipping Policy:
We aim to ship all orders promptly, following the processing times mentioned in our shipping policy. However, we cannot be held liable for any delays, lost packages, or damage incurred during shipping.
1. Order Processing Time:
We strive to process and ship all orders as quickly as possible. All orders received will be processed the next business day and shipped within 2-3 business days. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. We appreciate your understanding.
2. Shipping Methods and Carriers:
We offer shipping via reliable and reputable carriers to ensure the safe and timely delivery of your monk fruit sweetener. The available shipping methods will be displayed during the checkout process. Please select the preferred shipping method that best fits your needs.
3. Shipping Costs:
Shipping costs will be calculated based on the weight, destination, and chosen shipping method. The exact shipping cost will be displayed at the checkout before completing your purchase. We may also offer free shipping promotions or discounts so keep an eye out for any ongoing offers.
4. Shipment Tracking:
Once your order is shipped, you will receive a shipment confirmation email with the tracking details. This will allow you to monitor the progress of your package and estimate the expected delivery date. Please note that tracking information may take up to 24 hours to update after your order has been shipped.
6. Damaged or Lost Packages:
While we take every precaution to ensure that your product arrives in perfect condition, unforeseen incidents may occur during transit. If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
7. Address Accuracy:
It is the customer's responsibility to provide an accurate and complete shipping address. Please double-check your shipping information before finalizing your order. If an incorrect address is provided, and the package is returned to us, the customer will be responsible for any additional shipping costs incurred for reshipment.
Pricing and Payment Policy
The prices for our monk fruit sweetener are clearly stated on our website or through other sales channels. We reserve the right to modify prices at any time without prior notice. Payment for products and shipping fees, where applicable, must be made in full at the time of order placement. We accept the payment methods specified on our website or as otherwise agreed upon.
Payment methods:
All payments should be made at the time of ordering the product.
We accept Visa (credit and debit cards)
• MasterCard (credit and debit cards)
• American Express
Disclaimer:
Pure Origin Foods does not claim statements pertaining to dietary supplements that have not been evaluated by the FDA (The Food and Drug Administration) and are not intended for diagnosing, treating, curing, or preventing any health condition or disease.
Monk fruit sweetener is a natural, zero-calorie sweetener. Individual responses to sweeteners may vary. If you have any existing health conditions or are taking medications, consult with a healthcare professional before using. While monk fruit sweetener is generally considered safe for consumption, it's recommended to use it in moderation. Additionally, if you are pregnant, nursing, or have any specific dietary concerns seek advice from your healthcare provider. Monk fruit sweeteners should be used responsibly and as part of a well-balanced diet.